SSH EN ISO 9000:2015

Sistemet e menaxhimit të cilësisë - Bazat dhe fjalori (ISO 9000:2015)

Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)

Scope

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:

organizations seeking sustained success through the implementation of a quality management system;
customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that their product and service requirements will be met;
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
organizations performing conformity assessments against the requirements of ISO 9001;
providers of training, assessment or advice in quality management;
developers of related standards.

ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

Related directives

Directives related to this standards.